As a business owner, you know how important it is to ensure that your customers understand how to use your product or service. That’s businesses worldwide are turning to video marketing to ensure that their customers have the best experience possible. In this blog post, we will explore why your app needs tutorial videos. We […]
customer support
How to Use Video Throughout Your Sales Cycle [2022 Update]
Videos are a powerful app marketing tool, but when most people think of an “app video,” they think of only one thing: a standard 60-90 second app demo video. In actuality, video can be tremendously helpful throughout the sales cycle, from the early conceptual stages through to helping with ongoing support. Here are some ways […]
Videos as Customer Support Tools
Providing quality, timely customer support is one of the keys to customer satisfaction and retention. For decades, customer support meant a paper instruction manual and a telephone line, and for most companies, things haven’t really changed much from that model. Sure, we now have knowledgebases, support forums, and iMessage chats, but ultimately, most customer support […]
Video Marketing Trends for 2020
Today’s internet is a video-first experience: 72% of people prefer video to text when it comes to content consumption. Even on corporate websites, video reigns supreme. According to Forbes, websites with video content hold their visitors’ interest 88% longer, and overall, viewers retain more than 90% of a video’s message. For text, it’s only a […]
7 Smart Ways to Improve Mobile App Onboarding – Part 2
This is Part 2 in a two-part series on how to improve mobile app onboarding. Check out Part 1 here. In Part 1, we wrote about the best practices for creating an effective and engaging app onboarding experience for your users – including keeping it simple, demonstrating value and the benefits of video. Now we’ll […]
7 Smart Ways to Improve Mobile App Onboarding – Part 1
This blog post is the first part of a two-part series. Build it, and they will come. This is what every app developer dreams of — but there should be more to that dream than just accumulating downloads. What you really want is for them to come and stay – as passionate, loyal users of […]